Microsoft [limp?]
by cindy ~ September 18th, 2008. Filed under: hardware.
I don’t know about Microsoft, but it was definitely Microlimp service I received today! It was one of those occasions where you want to reach through the telephone & rip their lungs out. Microsoft has reached an all time low in my books!
A couple of months ago I bought I Microsoft Ergonomic 7000 keyboard from Office Works. My PC was being upgraded so it was only about 6 weeks ago that I started using the new keyboard. By about the 4th week of use the key letters started to disappear. By the 5th week there was no “e”, half a “s” & “d”, and other keys fading.
I sent an email to hardware support in Australia, only to be told that I could send it back to them & they would take 2 weeks to send it back, so from here about 3 weeks in total of having no keyboard. So Microsoft sent an email saying I could go into Office Works & exchange it if I wanted to. I go into Office Works & there is no exchange code with Microsoft’s distributor. Office Works ring Microsoft hardware support & passes the phone on to me. The guy I was talking to said the same thing as their email, send it in to be replaced. I’m a web designer, so a keyboard is a pretty important item to me. I advised the support guy of this, and he says there is nothing he can do, I have to wait. He tells me there are other people like me, but its just bad luck, and for me to take it up with Office Works. I needn’t go into the heated argument that followed!
My hats off to the ladies of Office Works, especially Stacy! She must have sensed my frustration and got me hooked up with another keyboard.
Microsoft…. would it have been so hard to just issue a credit for a replacement of the keyboard? Do you have to make everyone jump through hoops for your products? I was warned against buying a Microsoft product, but I gave it the benefit of doubt. Microlimp quality. Microlimp support.
